Parting Thoughts

A Message From Our President

What a great season!    We are pleased so many of you continue to rely on Marine Parts Express for your maintenance and repair needs.  We handle all types of of marine engines, outdrives, and props and have just become a higher level Cummins dealer . We conducted a consumer satisfaction survey this summer and found out some of what we expected:  people love our schematics parts diagrams, love our prices, and are thrilled with our service!   We were also delighted to find that over 92% of our customers would recommend our business to a friend or fellow boater who needed parts.   Some of the nice comments our customers have sent us on their own are on our atta-boy page.

While 99% of what we sell is new, original equipment obtained directly from the manufacturer, we also have a flourishing refurbishing business. You may remember from a previous e-mail we sent you that we had a prop return program this year. This program was quite successful, buying back a large number of props, recycling them by refurbishing them, and then reselling them at a significant discount to you. It’s a great idea and we’re proud to offer this kind of quality product to you.    We continue to rebuild diesel and gas engines and have rebuilt a large number of outdrives and transmissions.  We know everyone’s mind is on the economy now, and so it makes sense to save every penny you can with online purchases. You know we already offer some of the deepest discounts in the  industry and are always happy to help you find the parts you need.

We’re also reorganizing our spares and take-out yard here at Marine Parts Express. We have access to several hundred retired marine engines and we pick parts from them to help customers who are looking for hard-to-find engine parts. Since we are in Maine, the snow flies soon and we’re putting them into new buildings to allow access to these parts year-round. Just let us know if you need an expired or rare part, we might just have it in our “bone-yard”.

I hope you have a wonderful holiday season. Please be sure to check your e-mail (and approve our e-mail address in your spam filter!) around Thanksgiving for a special offer we are working on now that should be ready just in time for Turkey Day.

I look forward to hearing from you either by e-mail or on the phone when you have questions. As you know, I’m not the only one here who mans a phone. Feel free to talk to any of our sales people when you call: Fred, Bob, Mike, Noreen, Alice, or our newest pro, Brodie.

J. D. Neeson
President, Marine Parts Express

Categories: JD Neeson, Musings, The MPE Crew

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